Organizational Design & Development
How are small businesses like hermit crabs? In its infancy, hermit crabs, like companies, are vulnerable and weak. Hermit crabs must search out a shell, to support and protect themselves. This shell is like a company’s organization that supports and protects internal processes. Over time, the Crab will outgrow its shell and what once supported growth becomes a barrier. The crab unwilling, or unable, to change their shell will stagnate and eventually die. Companies run the same risk, especially when competitors proactively change their shell/organization as processes and conditions change.
How do I know if the time has come for me to change my shell/organization?
Changes in organizational goals, and changes in external and internal processes and conditions often create symptoms pointing to a need for change:
Symptoms of Need for Organizational Change:
- Chronic employee turnover
- Overextended management
Are you working 12 hour days?
- Work delays
- Decreasing customer satisfaction
- Supply chain issues
- Low company morale
Do you have any of the symptoms above?
If you find your company has any of these symptoms, your company’s organization may already require immediate attention. Even if none of the symptoms is yet present, improvements in processes or company focus should be mirrored with effective changes to the support organization. Soaring Phoenix has the methodology, practical tools, and business expertise to help you modernize or build an efficient organization for supporting growth and profit.
“The only constant in life is change” Hericlites 500BC
Why change the way your doing things now when they got you to where you are?
Four major reasons:
External Reasons to Change
- Loss of advantage
Your may be losing ground to competition who are proactively improving their businesses
- Out of touch
The markets and technologies are changing
Yesterday’s advantage may have become today’s disadvantage. Just think of the effects of Ipod on CDs music distribution and sales
Internal Reasons to Change
- Growing pains
You may have already outgrown the way you have been doing business
- Aging pains
inefficiencies may have crept into daily processes over time
Symptoms of Need to Change:
- Chronic employee turnover
- Overextended management
Are you working 12 hour days?
- Work delays
- Decreasing customer satisfaction
- Supply chain issues
- Low company morale
Business Process Improvements
Client Challenge: Clients sales reached a plateau for the last three years and were in danger of declining.
Soaring Phoenix Solution: Chris originally approached Soaring Phoenix for a new sales system. After the initial assessment, it became clear that several gaps in the day to day operations were negatively impacting the profits and that a greater influx of sales would only overload an inefficient system. An organizational design and development overhaul was implemented.
Client Comments:
“After 10 years in business, our sales growth was stagnant. Your “outside eyes” were able to see where we had some problems with our business processes. Unlike many book-smart consultants I’ve worked with, your real world business experience and results oriented approach has been refreshing.
In addition, employee moral has been improved by implementing your suggestion for concise job descriptions and reassignment of some duties to employees more suited for certain tasks.”
Chris Jones
President, Carefree Office Technology
www.carefreeoffice.com
Business Consulting
